The Black Staff Association of the United Methodist Church is a non-profit professional organization dedicated to serving the needs of black staff serving The United Methodist Church in staff positions with UMC boards, agencies, conferences, jurisdictions, and districts. BSA will work collaboratively with all segments of The United Methodist Church in order to strengthen relationships that help to equip staff to more effectively network, empower and engage missional in our communities as we seek to make disciples of Jesus Christ for the transformation of our global world.



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2017-2018 BSA Officers

Rori Blakeney
Discipleship Ministries – Young People Ministries

Vice President
Royya James
United Methodist Communications

Maurita Bowie
General Commission on Religion and Race

Nominating/Program Committee Chair
John W. Coleman Jr.
Eastern Pennsylvania Conference

Communications Chair
Sharon Dean
General Council on Finance and Administration

Harris K. Tay
West Ohio Conference


UMCOM seeking Customer Experience Manager

United Methodist Communications / Marketing-Customer Experience


Position Title:   Customer Experience Manager


Position Overview:  We are seeking a dynamic individual to work with our Customer Experience team, managing internal and external marketing technology initiatives. The ideal candidate will be leading teams to develop, implement and set standards throughout existing web and digital applications. He/she will manage project schedules, costs and deliverables and work closely with sales, marketing and technology teams to keep customer experience activities aligned across technology platforms.



  • A Bachelor’s degree in marketing or technology is required
  • Minimum of 4 years of marketing experience in project management and marketing technology
  • Must be comfortable working in a MS Windows environment
  • Must have working experience with CRM, CMS, Marketing Automation and advanced analytics
  • Experience working in a multi-national or global setting is preferred
  • Ability to manage multiple projects under tight deadlines
  • Must have experience communicating technical issues clearly with non-technical internal and external vendors and clients
  • Very complex communications skills, using multiple tools/media to provide/exchange information that is more difficult to understand.
  • Knowledge of The United Methodist Church



  • Base salary (Call HR to inquire)
  • Regular Full-time Position
  • Medical, Prescription Drug, Dental and Vision Insurance
  • Life Insurance, Supplemental Life Insurance, and Dependent Life Insurance
  • Accidental Death and Dismemberment Insurance
  • Short and Long Term Disability Insurance
  • Retirement/Pension Plan /Personal Investment Plans
  • Flexible Spending Accounts for Medical and Dependent Care
  • Paid Holidays (eleven annually)
  • Paid Vacation / Paid Sick Leave and Personal Leave
  • Continuing Education
  • Free Parking


To apply or for more information contact: UMCom/Human Resources

P. O. Box 320 (810-12th Ave. S., Nash. 37203), Nashville, TN 37202-0320

Phone: 615-742-5137    Fax: 615-742-5428, Email:


To apply please provide the following:  Cover Letter Resume Complete Application Form References.

Last updated by Rori Blakeney Aug 24, 2016.

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